Refund & Return Policy

Our commitment to your satisfaction and the integrity of our artifacts.

At Baogoods, we take immense pride in the cultural heritage and craftsmanship of our products. We understand that shopping for traditional items—especially delicate ceramics and calligraphy tools—requires trust. Our policy is designed to protect your purchase while ensuring the highest standards of service.

1. 15-Day Inspection Period

From the moment your treasure is delivered, you have a 15-day window to inspect the item. If you are not satisfied with the quality or if the item does not match our description, you are eligible to initiate a request for a refund or replacement.

2. Damaged & Defective Items

Many of our items, such as tea sets and traditional decor, are fragile. We use reinforced packaging to protect them, but in the rare event of damage during transit:

  • Please contact us at support@baogoods.store within 48 hours of delivery.
  • Include clear photos of the damaged item and the original packaging.
  • We will provide a full refund or a free replacement immediately upon verification. There is no need to return the broken shards.

3. Eligibility for Returns

To be eligible for a return due to a change of heart, please ensure that:

  • The item is in its original, unused condition.
  • The item is in its original packaging (traditional boxes, protective silk, or specific casing).
  • Hygiene-sensitive items (such as certain tea ceremony tools) must be unopened.

Note: Customers are responsible for the return shipping costs for "change of mind" returns.

4. Non-Returnable Items

For your safety and due to the nature of our niche, the following cannot be returned:

  • Custom-engraved calligraphy seals or personalized items.
  • Perishable traditional tea leaves (once the vacuum seal is broken).
  • Items damaged through customer misuse or improper care (e.g., washing unglazed Zisha teapots with detergent).

5. Cancellation Policy

We process orders quickly to ensure timely delivery. You may request a cancellation within 6 hours of placing your order for a full, immediate refund. After this window, the order may have already entered the artisan fulfillment stage and cannot be canceled.

6. Refund Process

Once your return is received and inspected (or your damage claim is approved):

  • We will notify you of the approval or rejection of your refund.
  • Approved refunds are processed automatically to your original payment method.
  • Please allow 3–10 business days for the credit to appear on your statement, depending on your financial institution.